Before payment

A quote should identify the scope, price, billing frequency, exclusions, payment terms and any deposit or third-party costs. Ask questions before accepting a quote or authorising work.

Website and project work

The treatment of deposits, work already completed, third-party purchases and cancellation will be set out in the project quote or agreement. If a project is cancelled after work has started, BDSaint will assess the work performed and unavoidable costs fairly against the agreed scope.

Hosting and domains

Hosting and domain services may renew or be supplied through third parties. Applicable billing periods, renewal dates, cancellation notice and any non-recoverable registry or provider costs will be disclosed before activation. Do not allow a domain or service to lapse without first arranging a safe transfer or backup.

Consumer rights

This policy is read with applicable South African consumer-protection and electronic-transactions requirements. It does not limit any right or remedy that cannot lawfully be excluded. Each request is considered against the agreed scope, the work already performed, any third-party costs and the circumstances of the service.

Requesting help

Contact info@bdsaint.co.za promptly with your invoice or quote reference and a clear explanation. Nothing in this policy removes rights that cannot lawfully be excluded.